Privacy policy

Ergostyle Privacy Policy (2025)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shop.ergostyle.co.nz (the “Site”).

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1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type

• IP address

• Time zone

• Installed cookies

• Browsing behaviour (e.g., products viewed, referring sites, search terms)

This is referred to as Device Information, and is collected using technologies such as:

• Cookies – data files used to uniquely identify your browser/device. More at www.allaboutcookies.org

• Log files – tracking IP address, browser type, ISP, referring/exit pages, and timestamps

• Web beacons, tags, and pixels – used to analyse site traffic and campaign performance

• Facebook Pixel and Google Ads tags – for advertising analytics and retargeting

When you make or attempt a purchase, we collect:

• Name, billing/shipping addresses, email, phone number

• Payment details (including credit card or Shop Pay, Apple Pay, Afterpay, Laybuy)

• Purchase history

This is referred to as Order Information.

When we say “Personal Information”, we mean both Device Information and Order Information.

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2. How We Use Personal Information

We use Order Information to:

• Fulfill and ship your orders

• Process payment and provide confirmations

• Communicate with you about your order

• Screen for potential fraud or risk

• Provide customer service or marketing (if consent is given)

We use Device Information to:

• Analyse user behaviour and browsing patterns

• Detect fraud and security threats

• Improve the user experience

• Support advertising and retargeting via Facebook, Instagram, and Google Ads

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3. Sharing Your Personal Information

We share your Personal Information with trusted third-party services:

• Shopify, which powers our store: Shopify’s Privacy Policy

• Google Analytics, for understanding visitor behaviour: Google Privacy Policy

• To opt out: Google Analytics Opt-Out

• Meta/Facebook Pixel, for social media retargeting and advertising

We may also share information as required by law, to comply with legal requests, or protect our legal rights.

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4. Behavioural Advertising

We use Personal Information for targeted advertising. You can opt out at:

• Facebook Ad Preferences

• Google Ad Settings

• Bing Ads Preferences

Or visit the Digital Advertising Alliance Opt-Out Portal.

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5. Do Not Track

Please note: We do not alter data collection in response to Do Not Track signals.

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6. Your Rights

If you are a resident of the EU, UK, or NZ, you have the right to:

• Access, correct, or delete your personal information

• Withdraw consent at any time

• Lodge a complaint with your local data protection authority

Contact us to exercise these rights at info@ergostyle.co.nz.

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7. Data Retention

We retain your Order Information unless and until you ask us to delete it, or as required by law for tax or warranty purposes.

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8. Changes

This Privacy Policy may be updated to reflect changes in practice or legal obligations. Latest revision: July 2025.

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9. Minors

This Site is not intended for individuals under the age of 16.

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10. Contact Us

For questions, requests, or complaints, contact:

Ergostyle Ergonomic Solutions Ltd

Re: Privacy Compliance Officer

Unit 1, 21 Humphreys Drive, Woolston, Christchurch 8023, New Zealand

Email: info@ergostyle.co.nz

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Let me know if you want this reformatted into Shopify’s privacy policy section or embedded into your site’s footer.